Blue Yonder – Technical Architect
Remote working or UAE Based
MENA UAE
Sector: Information Technology
Category: Design
Role description
- Provides technical assistance and L3 support for issues raised by the business and other IT functions related to Blue Yonder solution in production
- Leads in RCA sessions to ensure quick resolution of Blue Yonder L3 level tickets
- Collaborate with other technology teams to perform Root Cause Analysis / impact analysis
- Supports a wide range of technology projects / Change Requests using Blue Yonder, including Technical architecture, configurations, development, upgrades and patches etc
- Collaborate with Blue Yonder vendor and ensure appropriate and quick resolution
- Leads technical sessions on change requirements and documents it
- Identify the business and technical implications related to change request and present it to ES leadership
- Perform required configurational changes, development, integration changes to meet specific business requirements / Change requests
- Collaborates with Solution Architects and Business Analysts to extend the capabilities of the Blue Yonder Module
- Calculate development efforts, timelines and consult with Manager
- Develops and documents technical documentation.
- Collaborates with Solution Architects and Business Analysts to extend the capabilities of the Blue Yonder Module
- Provides technical expertise in establishing processes and procedures to ensure standards are followed
- Monitor and identify any tickets in breach of contractual obligations, escalating where appropriate
- Accurately logs, process and tracks incidents/requests tickets from identification through resolution; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling end users with a consummately professional attitude i.e. single point of contact
- Maintains high levels standards and maximizes speed of resolutions to improve end user satisfaction
Knowledge, Experience and Skills
- 6+ years of experience in Blue Yonder implementation as developer / Technical Architect
- Most of experience on designing and implementing Blue Yonder solutions
- Excellent Application knowledge on Blue Yonder module/s
- Ability to configure and customize Blue Yonder application
- Ability to collaborate with other technical experts and develop solution and functional / technical design documents to support development of final solutions
- Development experience in SQL and PL/SQL
- Experience on BY SAS model will be added advantage
- Experience in Retail / SCM will be preferred
- Should be able to design the solutions and to prepare technical specifications based on the functional design / business requirements provided by Business Analyst / Business Users
- Design of business workflows to ensure proper application mapping/flow
- Experience in developing interfaces to ensure proper integration with other systems
- Proven ability to provide project / development estimates and lead technical teams to consistently meet commitments
- Proven ability to partner with quality assurance teams to develop and execute automated testing scenarios to support end-user and performance-based testing.
- Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IS as well as vendors and other external entities
- Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manage/execute workload to deliver high quality results
Experienced Architect for implementation/development of any of the following BY modules
- BY Pricing
- BY Promotion
- BY markdown
- BY Channel Clustering
- BY Size scaling
Essential skills
Experience on MuleSoft development for BY Connect resource is mandatory
Based in the United Arab Emirates, Arunima has been with Thomas Thor since 2016 and is a Senior Recruitment Consultant with international recruitment experience.
Arunima Dipu
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