Role description

  • Provides technical assistance and L3 support for issues raised by the business and other IT functions related to Blue Yonder solution in production
  • Leads in RCA sessions to ensure quick resolution of Blue Yonder L3 level tickets
  • Collaborate with other technology teams to perform Root Cause Analysis / impact analysis
  • Supports a wide range of technology projects / Change Requests using Blue Yonder, including Technical architecture, configurations, development, upgrades and patches etc
  • Collaborate with Blue Yonder vendor and ensure appropriate and quick resolution
  • Leads technical sessions on change requirements and documents it
  • Identify the business and technical implications related to change request and present it to ES leadership
  • Perform required configurational changes, development, integration changes to meet specific business requirements / Change requests
  • Collaborates with Solution Architects and Business Analysts to extend the capabilities of the Blue Yonder Module
  • Calculate development efforts, timelines and consult with Manager
  • Develops and documents technical documentation.
  • Collaborates with Solution Architects and Business Analysts to extend the capabilities of the Blue Yonder Module
  • Provides technical expertise in establishing processes and procedures to ensure standards are followed
  • Monitor and identify any tickets in breach of contractual obligations, escalating where appropriate
  • Accurately logs, process and tracks incidents/requests tickets from identification through resolution; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling end users with a consummately professional attitude i.e. single point of contact
  • Maintains high levels standards and maximizes speed of resolutions to improve end user satisfaction

Knowledge, Experience and Skills

  • 6+ years of experience in Blue Yonder implementation as developer / Technical Architect
  • Most of experience on designing and implementing Blue Yonder solutions
  • Excellent Application knowledge on Blue Yonder module/s
  • Ability to configure and customize Blue Yonder application
  • Ability to collaborate with other technical experts and develop solution and functional / technical design documents to support development of final solutions
  • Development experience in SQL and PL/SQL
  • Experience on BY SAS model will be added advantage
  • Experience in Retail / SCM will be preferred
  • Should be able to design the solutions and to prepare technical specifications based on the functional design / business requirements provided by Business Analyst / Business Users
  • Design of business workflows to ensure proper application mapping/flow
  • Experience in developing interfaces to ensure proper integration with other systems
  • Proven ability to provide project / development estimates and lead technical teams to consistently meet commitments
  • Proven ability to partner with quality assurance teams to develop and execute automated testing scenarios to support end-user and performance-based testing.
  • Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IS as well as vendors and other external entities
  • Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manage/execute workload to deliver high quality results

Experienced Architect for implementation/development of any of the following BY modules

  • BY Pricing
  • BY Promotion
  • BY markdown
  • BY Channel Clustering
  • BY Size scaling

Essential skills

Experience on MuleSoft development for BY Connect resource is mandatory

Based in the United Arab Emirates, Arunima has been with Thomas Thor since 2016 and is a Senior Recruitment Consultant with international recruitment experience.

Arunima Dipu