CRM System Manager
Radioactive Waste Management - Harwell, Oxfordshire
Role description
Are you a Salesforce expert? Radioactive Waste Management (RWM) has a new opportunity for a CRM System Manager to join them. You will be the primary system administrator for RWM’s Salesforce and ensure smooth day-to-day operation as well as design & delivery of trainings.
Responsibilities
A portion of this position will involve engaging with communities and stakeholders so having the ability to accurately communicate system use and training will be beneficial. Within this position you will:
- Ensure system access for all users, notification to users of system up-grades and outages as they occur.
- Manage licences with Salesforce ensuring correct configuration and payment schedules.
- Prioritise development plans, ensuring integration with existing RWM systems such as Outlook, CORA and GIS and adherence to RWM/NDA assurance processes.
- Ensure the voice of the customer is heard and incorporated into the system development.
- Design and deliver all new user training programmes, often in collaboration with Salesforce.
- Engage with key stakeholders to build knowledge and understanding of requirements for RWM’s Contact Management service, delivering a best-in-class internal service.
Essential skills
Ideally, you will be a certified Salesforce Administrator with a strong understanding of best practices, functionality and admin. As you will be the go-to for Salesforce related questions/ issues, you will need to be customer focused and be experienced in supplier management.
If you feel you are suitably qualified for this position, Thomas Thor would like to hear from you. Please contact me, Lisa Stanger on l.stanger@thomas-thor.com.
About RWM:
RWM’s vision is to create a safer future by managing radioactive waste effectively, to protect people and the environment. They collaborate with experts on multi-million-pound research programmes and radioactive waste producers to find ways to package it that are suitable for disposal in the Geological Disposal Facility, providing advice to the Nuclear Decommissioning Authority and Government.
Experienced HR professional, based in Cumbria UK with a demonstrated history working in staffing and recruitment across multiple industries. Communicates and partners with all levels of personnel by using excellent interpersonal and customer service skills. Self-motivated with a passion for diversity and inclusion!
Alexandria Gleason
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