Role description

Our client is a successful global consulting organisation leading in technology advisory across all industry sectors and expanding rapidly across the region. They currently require JDA Retail Solution Support Analyst

Knowledge, Experience and Skills

  • At least 3+ years of experience in JDA retail solutions, have broad knowledge of the entire supply chain cycle and in-depth knowledge of JDA functionality.
  • Ability to work independently who will be aligned with all relevant teams for the implementation/support.
  • Support/implementation/development of any of the following BY modules
    • BY Pricing
    • BY Promotion
    • BY markdown
    • BY Channel Clustering
    • BY Size scaling
  • Strong conceptual understanding of the Retail process and Supply Chain Domain
  • JDA implementation and support experience is mandatory and working knowledge in more than one JDA retail Solutions
    • Demand & Fulfilment
    • Channel Clustering & Size Scaling
    • Strategic pricing, Promotion and Markdown management
  • Minimum 1-2 full life cycles implementation experiences with JDA modules
  • Interface level troubleshooting between various upstream and downstream systems
  • Good understanding of integration with various application
  • Experience with Oracle databases – SQL: queries, stored procedures, Triggers, performance Tuning
  • Resolving tickets in timely manner within SLA
  • Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the JDA platform
  • Provides support expertise in establishing processes and procedures to ensure standards are followed
  • Develops and documents standard operating procedures (SOP) – KMDB, best practices and support documentation where required
  • Available for 24 x 7 support as necessary
  • Available for periodic off-hours work required including weekends and holidays
  • Should able to handle day to day activities like team management, daily meeting etc
  • Identifying service improvement opportunities and automation ideas.
  • Responsible for status reporting and maintaining key metrice
  • A graduate degree in Information Systems, Computer Science or related field strongly preferred
  • Knowledge on Unix Shell Scripting, PL/SQL Programming, Job Scheduling i.e. Automic/Control-M and good to have expertise with service management tools like Service Now
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external customers in the business
  • Excellent presentation skills, team management & motivation skills
  • Knowledge of ITIL processes and certification is good to have

Based in the United Arab Emirates, Arunima has been with Thomas Thor since 2016 and is a Senior Recruitment Consultant with international recruitment experience.

Arunima Dipu