Role description

  • Provides technical assistance and L3 support for issues raised by the business and other IT functions related to EPM solution in production.
  • Leads in RCA sessions to ensure quick resolution of L3 level tickets.
  • Collaborate with other technology teams to perform Root Cause Analysis / impact analysis.
  • Supports a wide range of technology projects / Change Requests using EPM, including Technical architecture, configurations, development, upgrades and patches etc.
  • Collaborate with EPM vendor and ensure appropriate and quick resolution.
  • Leads technical sessions on change requirements and documents it. Identify the business and technical implications related to change request and present it to ES leadership.
  • Perform required configurational changes, development, integration changes to meet specific business requirements / Change requests.
  • Collaborates with Solution Architects and Business Analysts to extend the capabilities of EPM.
  • Calculate development efforts, timelines and consult with Manager.
  • Develops and documents technical documentation.
  • Collaborates with Solution Architects and Business Analysts to extend the capabilities of the EPM Module.
  • Provides technical expertise in establishing processes and procedures to ensure standards are followed.
  • Monitor and identify any tickets in breach of contractual obligations, escalating where appropriate
  • Accurately logs, process and tracks incidents/requests tickets from identification through resolution; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling end users with a consummately professional attitude i.e. single point of contact.
  • Maintains high levels standards and maximizes speed of resolutions to improve end user satisfaction.
  • Good team player and pro-active in work.
  • Adheres to and supports organization standards, policies, and procedures.
  • Maintains and protects confidentiality regarding all aspects of patient care and employee information.
  • Available for 24 by 7 support as necessary.
  • Available for periodic off-hours work required including weekends and holidays.

Knowledge, Experience and Skills

  • 6+ years of experience in EPM implementation as developer / Technical Architect.
  • Most of experience on designing and implementing EPM solutions.
  • Excellent Application knowledge on EPM module/s.
  • Ability to configure and customize EPM application.
  • Ability to collaborate with other technical experts and develop solution and functional / technical design documents to support development of final solutions.
  • Should be able to design the solutions and to prepare technical specifications based on the functional design / business requirements provided by Business Analyst / Business Users.
  • Design of business workflows to ensure proper application mapping/flow.
  • Experience in developing interfaces to ensure proper integration with other systems.
  • Proficient in writing Business Rules and Calc scripts.
  • Know how to optimally build reports using Financial Reports
  • Experience into Performance Tuning.
  • Expert in Groovy Scripting
  • Proven ability to provide project / development estimates and lead technical teams to consistently meet commitments.
  • Proven ability to partner with quality assurance teams to develop and execute automated testing scenarios to support end-user and performance-based testing.
  • Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IS as well as vendors and other external entities.
  • Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manage/execute workload to deliver high quality results.

Essential skills

Oracle, EPM

Senior recruitment consultant with international recruitment experience across EMEA region, including major projects such as Barakah NPP.

Julija Paulauskaite
LinkedIn
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