Role description

  • Provides technical assistance and L3 support for issues raised by the business and other IT functions related to EPM solution in production.
  • Leads in RCA sessions to ensure quick resolution of L3 level tickets.
  • Collaborate with other technology teams to perform Root Cause Analysis / impact analysis.
  • Supports a wide range of technology projects / Change Requests using EPM, including Technical architecture, configurations, development, upgrades and patches etc.
  • Collaborate with EPM vendor and ensure appropriate and quick resolution.
  • Leads technical sessions on change requirements and documents it. Identify the business and technical implications related to change request and present it to ES leadership.
  • Perform required configurational changes, development, integration changes to meet specific business requirements / Change requests.
  • Collaborates with Solution Architects and Business Analysts to extend the capabilities of EPM.
  • Calculate development efforts, timelines and consult with Manager.
  • Develops and documents technical documentation.
  • Collaborates with Solution Architects and Business Analysts to extend the capabilities of the EPM Module.
  • Provides technical expertise in establishing processes and procedures to ensure standards are followed.
  • Monitor and identify any tickets in breach of contractual obligations, escalating where appropriate
  • Accurately logs, process and tracks incidents/requests tickets from identification through resolution; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling end users with a consummately professional attitude i.e. single point of contact.
  • Maintains high levels standards and maximizes speed of resolutions to improve end user satisfaction.
  • Good team player and pro-active in work.
  • Adheres to and supports organization standards, policies, and procedures.
  • Maintains and protects confidentiality regarding all aspects of patient care and employee information.
  • Available for 24 by 7 support as necessary.
  • Available for periodic off-hours work required including weekends and holidays.

Knowledge, Experience and Skills

  • 6+ years of experience in EPM implementation as developer / Technical Architect.
  • Most of experience on designing and implementing EPM solutions.
  • Excellent Application knowledge on EPM module/s.
  • Ability to configure and customize EPM application.
  • Ability to collaborate with other technical experts and develop solution and functional / technical design documents to support development of final solutions.
  • Should be able to design the solutions and to prepare technical specifications based on the functional design / business requirements provided by Business Analyst / Business Users.
  • Design of business workflows to ensure proper application mapping/flow.
  • Experience in developing interfaces to ensure proper integration with other systems.
  • Proficient in writing Business Rules and Calc scripts.
  • Know how to optimally build reports using Financial Reports
  • Experience into Performance Tuning.
  • Expert in Groovy Scripting
  • Proven ability to provide project / development estimates and lead technical teams to consistently meet commitments.
  • Proven ability to partner with quality assurance teams to develop and execute automated testing scenarios to support end-user and performance-based testing.
  • Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IS as well as vendors and other external entities.
  • Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manage/execute workload to deliver high quality results.

Essential skills

Oracle, EPM

Senior recruitment consultant with international recruitment experience across EMEA region, including major projects such as Barakah NPP.

Julija Paulauskaite