Incident Manager
Long term opportunity in Abu Dhabi
MENA UAE
Sector: Information Technology
Category: Business Management
Role description
- Responsible for the effective implementation of the process “Incident Management” and carries out the respective reporting procedure
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
- Improvise the Incident Management process
- Responsible for communicating with the Incident Process Owner
- Point of contact for all Major Incidents
- Represent the first stage of escalation for Incidents
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Identify, initiate, schedule and conduct incident reviews
- Ensure the closure of all resolved and end-user confirmed Incident records
- Provide guidance to the Incident Process Coordinators
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
Knowledge, Experience and Skills
- 5 to 7 years strong experience as an Incident Manager in the Software Application area
- Bi-lingual
Essential skills
Bi-lingual Incident Manager with strong experience in the Software Application area
Based in the United Arab Emirates, Arunima has been with Thomas Thor since 2016 and is a Senior Recruitment Consultant with international recruitment experience.
Arunima Dipu
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